Privacy Policy

Effective Date: 6 July 2026

Being At The Cottage ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

Being At The Cottage

Laundry Cottage
Llanvapley
Abergavenny
Monmouthshire
NP7 8SN

Privacy and complaints enquiries: hello@beingatthecottage.com

Information We Collect

Depending on how you interact with us, we may collect the following personal information.

Information you provide

This may include:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Billing and delivery address
  • Information relating to purchases
  • Details submitted through contact forms
  • Information provided when subscribing to our newsletter
  • Information you choose to provide via email or social media
  • Responses to surveys or questionnaires

Information collected automatically

When you visit our website we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Website usage information
  • Referring websites

This information is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Process and fulfil orders
  • Deliver products and services
  • Manage customer accounts
  • Provide customer support
  • Improve our website and services
  • Send newsletters where you have subscribed
  • Send information about products, offers and updates where legally permitted
  • Prevent fraud and protect our business
  • Meet our legal obligations

Our Lawful Basis For Processing

Under UK GDPR we process personal information using one or more of the following lawful bases:

Contract

To fulfil orders, provide products and services and communicate about purchases.

Consent

Where you subscribe to our newsletter or agree to receive marketing communications.

You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us.

Legitimate Interests

To improve our website, respond to enquiries, manage our business, analyse website performance and maintain security.

Legal Obligation

Where we are required to retain information for accounting, taxation or other legal purposes.

Email Marketing

If you choose to subscribe to our newsletter, we will use your email address to send updates, offers, news and information about Being At The Cottage.

Our email marketing is managed through Mailchimp.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us at hello@beingatthecottage.com

We will never send unsolicited marketing emails where consent is required by law.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

  • Customer order records: up to 7 years for tax and accounting purposes
  • Contact enquiries: up to 24 months
  • Newsletter subscribers: until you unsubscribe
  • Website analytics data: according to Google Analytics retention settings

Where information is no longer required it will be securely deleted or anonymised.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

  • Payment providers
  • Website hosting providers
  • WordPress service providers
  • Mailerlite
  • Calendly
  • Google Analytics
  • Professional advisers
  • Delivery companies where applicable

These providers only process information on our behalf and are required to keep it secure.

We may also disclose information where required by law.

International Transfers

Some of our trusted service providers, including Mailchimp and Google, may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or recognised adequacy regulations, to protect your information.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may include:

Essential Cookies

Required for the website to function correctly.

Analytics Cookies

We use Google Analytics to understand website traffic, visitor behaviour and website performance.

Google Analytics collects information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser
  • Approximate location
  • Referral source

This information is anonymised wherever possible and helps us improve our website.

Analytics cookies will only be placed on your device where you have given consent through our cookie banner.

You can withdraw or change your cookie preferences at any time using the cookie settings available on our website. You can view our Cookie Policy here.

Website Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

Links To Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information where appropriate
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Request data portability where applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO)

There is normally no charge for exercising these rights.

We aim to respond to all requests within one month.

To exercise any of these rights, please contact:

hello@beingatthecottage.com

Complaints

If you have any questions or concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

Privacy enquiries and complaints:

hello@beingatthecottage.com

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

Any updates will be published on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Being At The Cottage
Laundry Cottage
Llanvapley
Abergavenny
Monmouthshire
NP7 8SN

Email: hello@beingatthecottage.com

Privacy enquiries and complaints: hello@beingatthecottage.com